Shipping & Returns

Transparent timelines, easy returns, and secure delivery for every home piece.

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Shipping Options

Choose the delivery speed that fits your schedule.

Standard Delivery2–5 business days
Free over $50
Express Delivery1–2 business days
Calculated at checkout
Order ProcessingShips in 1–2 days
Weekdays only
Delivery UpdatesEmail + SMS notifications
Tracking provided after dispatch

Returns Made Simple

Start a return in minutes—then we’ll guide you through the rest.

  • Return Window

    Easy & flexible

    Return eligible items within 30 days of delivery. Unused and in original packaging are preferred for a full refund.

    • 30-day window
  • Refund Options

    Choose what works

    Refunds are issued to the original payment method after inspection. Store credit is available for select returns.

    • Original payment
    • Store credit*
  • How to Start

    Guided steps

    Use your order number to request a return. Print your label or use a drop-off partner near you.

    • Online request
    • Label included*
  • Exceptions

    Know before you return

    Final-sale items, custom orders, and hygiene-related products may be ineligible. See details before requesting.

    • Final sale
    • Custom items*

* Conditions apply. See the FAQ below for full details.

Check Return Eligibility

Enter your order details to see return status and next steps.

Found in your confirmation email.
Used to locate your order.
Helps determine return rules.

Delivery Performance Snapshot (Last 30 Days)

Quick view of reliability and processing speed.

On-Time Delivery Rate
94.2%+2.1% vs prior period
Avg. Processing Time
6.8 hrs-0.9 hrs vs prior period
Avg. Delayed Shipments
3.6%-0.4% vs prior period

At-a-Glance

Real numbers to help you plan confidently.

Avg. Delivery Time
3.4 days↑ 0.2 vs last month
Free Shipping Threshold
$50+Unlocked more often
Return Request Time
~2 minutesFaster checkout flow